16. How should complaints regarding SEND provision be made and how will they be dealt with?
Any initial concerns regarding SEND should be directed to our school SENDCo, Mrs Bannister. In the unlikely event that this concern becomes a complaint, please contact the deputy head either by telephone (0208 546 3879) or in writing. Your complaint will be investigated thoroughly and every effort will be made in order to reach a resolution. Should a resolution not be reached, it will be escalated first to the headteacher, and then to the governors. For further information regarding this procedure, please see the full complaints policy at